Sage Coffee Makers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
Advertisements
ADD WATER
Machine displays 'ADD WATER' even when the tank is full.
Water Tank Level Detection Error
CHECK GRINDER
Machine displays 'CHECK GRINDER' and grinding stops or is inconsistent
Grinder Jam / Overload Condition
CLEAN ME
Machine displays 'CLEAN ME' and may have slower flow or inconsistent shots.
Backflush / Group Head Cleaning Required
DESCALE
Machine displays 'DESCALE' and may have reduced water flow or temperature issues.
Limescale Accumulation in Hydraulic Circuit
EMPTY TRAY
Machine displays 'EMPTY TRAY' even when the drip tray is empty and installed.
Drip Tray Float / Sensor Fault
ER01
Machine displays ER01 and will not start extraction or heating
Thermal Fuse / Overheat Protection Trip
ER02
Machine displays ER02 and does not heat or brew
Brew Temperature Sensor (Thermistor) Fault
ER03
Machine displays ER03 and will not complete warm-up
Steam Boiler Temperature Sensor Fault
ER04
Machine displays ER04 and stops brewing or heating
Flow Meter / Water Flow Sensor Fault
ER05
Machine displays ER05 and will not start pump or brew cycle
Low Water / Tank Detection Fault
ER06
Machine displays ER06 and will not brew or steam
Pump Drive / Pump Circuit Fault
ER07
Machine displays ER07 and may not heat or may shut down unexpectedly
Main PCB / Internal Communication Fault
ER08
Machine displays ER08 and grinder will not run
Grinder Motor / Grinder Sensor Fault
ER09
Machine displays ER09 and will not brew; may show water flow issues
Inlet Thermocoil Overheat / Dry-Boil Protection
ER10
Machine displays ER10 and cannot complete a shot; it may stop mid-brew.
Pressure Sensor / Pump Pressure Fault
ER11
Machine displays ER11 and steam function is disabled.
Steam Thermostat / Overheat Protection Trip
ER12
Machine displays ER12 and will not power up fully or shows erratic behavior.
Low Voltage / Power Supply Fault
FILL TANK
Machine displays 'FILL TANK' and will not start brewing.
Water Level Below Minimum for Operation
INSERT PORTAFILTER
Machine displays 'INSERT PORTAFILTER' and will not start extraction.
Portafilter Presence Detection Fault
LOCK HOPPER
Machine displays 'LOCK HOPPER' and the grinder will not run.
Bean Hopper Lock / Safety Switch Not Engaged
SERVICE
Machine displays 'SERVICE' or 'SERVICE REQUIRED' and may limit functions
General Service Interval / Internal Fault Flag
Symptom
Auto-start or auto-off timer functions do not work correctly
Control Logic / Real-Time Clock Issue
Symptom
Buttons or dial do not respond, or respond intermittently
User Interface / Keypad Fault
Symptom
Coffee tastes bitter or burnt even with correct grind and dose.
High Brew Temperature or Over-Extraction
Symptom
Coffee tastes weak or sour despite correct grind and dose.
Low Brew Temperature or Under-Extraction
Symptom
Display or indicator lights flicker or dim during operation.
Unstable Power Supply or Loose Connection
Symptom
Drip tray fills very quickly with clear water during normal use.
Excessive 3-Way Valve Discharge or Internal Leak to Tray
Symptom
Grinder is extremely loud, screeching, or grinding metal-on-metal.
Burr Misalignment or Foreign Object in Grinder
Symptom
Grinder runs, but no coffee comes out of the chute.
Blocked Grind Chute / Bridging in Hopper
Symptom
Machine heats but will not pump water through the group head
No Water Flow / Pump or Solenoid Failure
Symptom
Machine powers on but does not heat; water comes out cold or lukewarm
Brew Heater / Thermocoil Failure
Symptom
Machine takes an unusually long time to heat up to ready status.
Reduced Heating Efficiency / Scale Build-Up
Symptom
Machine vibrates excessively or moves on the counter during operation.
Chassis Vibration / Footing Issue
Symptom
No power at all – machine completely dead, no lights or display
Mains Power / Internal Fuse Failure
Symptom
No steam from wand or very weak steam pressure
Steam Circuit Blockage or Boiler Issue
Symptom
Portafilter is difficult to insert or remove; the handle sits too far to the left.
Swollen or Incorrect Group Head Gasket
Symptom
Pump is very loud and vibrates excessively during brewing.
Pump Mounting / Cavitation Issue
Symptom
Steam wand drips water or steam continuously even when turned off
Leaking Steam Valve
Symptom
Unpleasant smell (burning or electrical) during operation
Overheating Component or Electrical Fault
Symptom
Water leaking from the group head around the portafilter during extraction
Worn Group Head Seal / Gasket
Symptom
Water leaking from under the machine onto the counter
Internal Leak in Hydraulic Circuit
Symptom
Weak coffee flow or shots take much longer than usual to pour
Restricted Brew Path / Over-Extraction
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| ADD WATER |
Machine displays 'ADD WATER' even when the tank is full.
|
Water Tank Level Detection Error | View Details |
| CHECK GRINDER |
Machine displays 'CHECK GRINDER' and grinding stops or is inconsistent
|
Grinder Jam / Overload Condition | View Details |
| CLEAN ME |
Machine displays 'CLEAN ME' and may have slower flow or inconsistent shots.
|
Backflush / Group Head Cleaning Required | View Details |
| DESCALE |
Machine displays 'DESCALE' and may have reduced water flow or temperature issues.
|
Limescale Accumulation in Hydraulic Circuit | View Details |
| EMPTY TRAY |
Machine displays 'EMPTY TRAY' even when the drip tray is empty and installed.
|
Drip Tray Float / Sensor Fault | View Details |
| ER01 |
Machine displays ER01 and will not start extraction or heating
|
Thermal Fuse / Overheat Protection Trip | View Details |
| ER02 |
Machine displays ER02 and does not heat or brew
|
Brew Temperature Sensor (Thermistor) Fault | View Details |
| ER03 |
Machine displays ER03 and will not complete warm-up
|
Steam Boiler Temperature Sensor Fault | View Details |
| ER04 |
Machine displays ER04 and stops brewing or heating
|
Flow Meter / Water Flow Sensor Fault | View Details |
| ER05 |
Machine displays ER05 and will not start pump or brew cycle
|
Low Water / Tank Detection Fault | View Details |
| ER06 |
Machine displays ER06 and will not brew or steam
|
Pump Drive / Pump Circuit Fault | View Details |
| ER07 |
Machine displays ER07 and may not heat or may shut down unexpectedly
|
Main PCB / Internal Communication Fault | View Details |
| ER08 |
Machine displays ER08 and grinder will not run
|
Grinder Motor / Grinder Sensor Fault | View Details |
| ER09 |
Machine displays ER09 and will not brew; may show water flow issues
|
Inlet Thermocoil Overheat / Dry-Boil Protection | View Details |
| ER10 |
Machine displays ER10 and cannot complete a shot; it may stop mid-brew.
|
Pressure Sensor / Pump Pressure Fault | View Details |
| ER11 |
Machine displays ER11 and steam function is disabled.
|
Steam Thermostat / Overheat Protection Trip | View Details |
| ER12 |
Machine displays ER12 and will not power up fully or shows erratic behavior.
|
Low Voltage / Power Supply Fault | View Details |
| FILL TANK |
Machine displays 'FILL TANK' and will not start brewing.
|
Water Level Below Minimum for Operation | View Details |
| INSERT PORTAFILTER |
Machine displays 'INSERT PORTAFILTER' and will not start extraction.
|
Portafilter Presence Detection Fault | View Details |
| LOCK HOPPER |
Machine displays 'LOCK HOPPER' and the grinder will not run.
|
Bean Hopper Lock / Safety Switch Not Engaged | View Details |
| SERVICE |
Machine displays 'SERVICE' or 'SERVICE REQUIRED' and may limit functions
|
General Service Interval / Internal Fault Flag | View Details |
| – |
Auto-start or auto-off timer functions do not work correctly
|
Control Logic / Real-Time Clock Issue | View Details |
| – |
Buttons or dial do not respond, or respond intermittently
|
User Interface / Keypad Fault | View Details |
| – |
Coffee tastes bitter or burnt even with correct grind and dose.
|
High Brew Temperature or Over-Extraction | View Details |
| – |
Coffee tastes weak or sour despite correct grind and dose.
|
Low Brew Temperature or Under-Extraction | View Details |
| – |
Display or indicator lights flicker or dim during operation.
|
Unstable Power Supply or Loose Connection | View Details |
| – |
Drip tray fills very quickly with clear water during normal use.
|
Excessive 3-Way Valve Discharge or Internal Leak to Tray | View Details |
| – |
Grinder is extremely loud, screeching, or grinding metal-on-metal.
|
Burr Misalignment or Foreign Object in Grinder | View Details |
| – |
Grinder runs, but no coffee comes out of the chute.
|
Blocked Grind Chute / Bridging in Hopper | View Details |
| – |
Machine heats but will not pump water through the group head
|
No Water Flow / Pump or Solenoid Failure | View Details |
| – |
Machine powers on but does not heat; water comes out cold or lukewarm
|
Brew Heater / Thermocoil Failure | View Details |
| – |
Machine takes an unusually long time to heat up to ready status.
|
Reduced Heating Efficiency / Scale Build-Up | View Details |
| – |
Machine vibrates excessively or moves on the counter during operation.
|
Chassis Vibration / Footing Issue | View Details |
| – |
No power at all – machine completely dead, no lights or display
|
Mains Power / Internal Fuse Failure | View Details |
| – |
No steam from wand or very weak steam pressure
|
Steam Circuit Blockage or Boiler Issue | View Details |
| – |
Portafilter is difficult to insert or remove; the handle sits too far to the left.
|
Swollen or Incorrect Group Head Gasket | View Details |
| – |
Pump is very loud and vibrates excessively during brewing.
|
Pump Mounting / Cavitation Issue | View Details |
| – |
Steam wand drips water or steam continuously even when turned off
|
Leaking Steam Valve | View Details |
| – |
Unpleasant smell (burning or electrical) during operation
|
Overheating Component or Electrical Fault | View Details |
| – |
Water leaking from the group head around the portafilter during extraction
|
Worn Group Head Seal / Gasket | View Details |
| – |
Water leaking from under the machine onto the counter
|
Internal Leak in Hydraulic Circuit | View Details |
| – |
Weak coffee flow or shots take much longer than usual to pour
|
Restricted Brew Path / Over-Extraction | View Details |
No matching codes found
Advertisements