P2
Soleus Air
High Condensate Level or Pump Protection (on pump-equipped models)
Portable AC shows P2 and may stop cooling; fan may continue to run.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Condensate pump failure (if equipped), Blocked pump discharge hose, High water level triggering protection
How to Fix / Troubleshooting
Safety: Unplug the unit before servicing the pump or drain system.
- Drain manually: Use the gravity drain port to empty the internal tank completely.
- Check pump hose: If your Soleus Air model has a built-in condensate pump, inspect the discharge hose for kinks, clogs, or elevation higher than recommended. Clear any blockage and ensure proper routing.
- Inspect pump: Access the pump compartment (usually near the base). Check for debris in the pump reservoir and impeller. Clean out any sludge or scale.
- Test pump operation: With the unit reassembled but accessible, add some water to the tank and power on. Listen for the pump running and verify water is being discharged.
- Replace pump if needed: If the pump does not run or only hums, replace it with a Soleus Air-compatible condensate pump assembly.
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Repair Difficulty
Hard
4/5
Required Part
Condensate Pump
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