The display or indicator shows 'DESCALE' or a similar message and will not clear.

Possible Causes

Descale cycle not completed, reset step missed, firmware glitch.

How to Fix / Troubleshooting

Safety first: Follow the user manual for descaling; use only approved descalers.

• Complete full cycle: Ensure you have run the entire Kenwood descaling program, including all rinse steps.
• Manual reset: Many models require you to confirm descaling completion in the menu or by holding a specific button combination. Refer to your manual and perform the reset.
• Power cycle: Unplug for 5 minutes, then plug back in and check if the message has cleared.