Carafe does not keep coffee hot; coffee cools quickly.

Safety first: Be cautious when touching the warming plate; it may be hot.

Usage checks:

• Ensure the carafe lid is fully closed during and after brewing.
• Pre-warm the carafe with hot water before brewing.

Test warming plate:

• After brewing, carefully feel near (not directly on) the warming plate to confirm it is warm.

If the warming plate never heats or a thermal carafe is clearly not insulating, the plate or carafe may need replacement.