The vacuum cannot be charged; the charger LED stays off when the battery is connected.

Safety: Unplug the charger before inspection.

• Check outlet: Test the wall socket with another device.
• Inspect charger: Look for damage to the plug, cable, and housing. Do not use if damaged.
• Test with another charger: If available, use a compatible, original Groupe SEB charger to see if the battery charges.
• Inspect battery contacts: Ensure the charging contacts on the battery are clean and not recessed.
• Replace faulty component: Replace the charger if it is not supplying power, or the battery if its charging contacts are damaged.