Henry Tool-Specific Blockage or Air Leak

Vacuum runs, but there is a noticeable loss of suction only when using certain tools.

Possible Causes

Blocked crevice tool or upholstery nozzle, cracked accessory, worn tool-to-wand seal, debris lodged in small turbo tool (if fitted).

Safety first: Remove the battery pack before clearing blockages from tools.

Step-by-step:

1. Test base suction: Check suction at the end of the wand without any tool. If strong, the issue is with the tool.
2. Inspect tools: Look through each tool for blockages and remove debris.
3. Check seals: Ensure the rubber seals or collars on tools are intact and not split.
4. Turbo tool (if supplied): Open the mini turbo tool and clean the small brush bar and air channels.

Very Easy 1/5

Accessory Tool (Crevice/Upholstery/Turbo Tool)

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