The vacuum does not charge when placed on the wall-mount charging dock.

Safety first: Unplug the dock before inspection.

• Verify power: Confirm the wall outlet works by testing with another device. Check any power indicator on the dock.
• Check alignment: Ensure the vacuum is seated fully on the dock and that the charging contacts touch firmly.
• Inspect contacts: Clean the dock and vacuum contacts with a dry cloth.
• Bypass the dock: If your model allows direct connection of the charger to the battery or vacuum, test charging without the dock. If direct charging works, the dock is faulty.