Hoover Candy
Hoover Candy Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
The cordless vacuum will not power on; battery LEDs flash once then go dark.
Battery Pack Protection Trip / Undervoltage Lockout
E10
Vacuum runs only on the lowest power, higher modes trigger an error and shut down.
High-Power Current Limit / Motor Drive Fault
E11
LEDs indicate a dust bin or filter is not fitted correctly; the vacuum will not start.
Bin/Filter Presence Switch Fault
E12
Vacuum stops and shows a blockage icon even though filters appear clean.
Airflow Sensor Calibration / Fault
E2
Vacuum cuts out within a few seconds of starting, battery LEDs show an error pattern or the second LED is flashing.
Overcurrent / Motor Overload Protection
E3
Vacuum stops and flashes a filter or bin icon, suction is weak, and the unit shuts down after a short time.
Airflow Restriction / Filter Blocked Detection
E4
Brushroll icon flashing, brush bar will not spin although suction works.
Brushroll Motor Fault / Jam Detection
E5
Vacuum shuts down and displays an overheat or temperature warning symbol after a few minutes of use.
Thermal Cut-Out / Motor Overheating
E6
Battery LEDs flash rapidly when trying to charge, the charger LED blinks an error pattern, and the battery will not accept a charge.
Battery Charging Fault / BMS Charge Inhibit
E7
LED display or indicator shows a sensor error; the vacuum may not start or runs erratically.
Internal Sensor Fault (Temperature / Current / Hall Sensor)
E8
Vacuum will not switch between power modes, or mode LEDs flash and revert to the default setting.
Mode Switch / Trigger Input Fault
E9
LED display shows an error when attaching the motorized floor head; suction works but the head is not recognized.
Accessory Communication / Power Supply Fault
Symptom
Accessories (crevice tool, dusting brush) do not stay attached to the wand or handheld unit
Accessory Retention / Latch Wear
Symptom
An unpleasant musty or burnt smell emanates from the exhaust air.
Odor Contamination / Overheated Dust
Symptom
Brushroll does not spin, but there is no error code, and suction is normal.
Mechanical Brushroll Drive Failure
Symptom
Cordless vacuum will not turn on at all; no lights, no response to trigger.
Complete Power Loss
Symptom
Dust escapes from around the bin or filter area during use.
Air Leak / Seal Failure
Symptom
Fine dust appears on furniture or in the air despite regular vacuum use.
Reduced Filtration Efficiency
Symptom
Floor head lights flicker or do not come on, but the brushroll still spins.
LED Lighting Circuit Fault in Floor Nozzle
Symptom
The battery pack is difficult to insert into or remove from the vacuum.
Battery Latch / Housing Wear
Symptom
The charging dock or wall mount does not charge the vacuum when docked.
Dock Charging Failure
Symptom
The trigger feels loose or does not spring back; the vacuum may stay off or on intermittently.
Mechanical Trigger / Switch Failure
Symptom
The vacuum body becomes uncomfortably hot to touch during normal use, even without error codes.
Excessive Operating Temperature
Symptom
The vacuum intermittently cuts out when moving the wand or rotating the floor head.
Intermittent Electrical Connection
Symptom
The vacuum shuts off when tilted to certain angles (e.g., when cleaning high areas).
Orientation-Sensitive Connection or Sensor Issue
Symptom
The vacuum vibrates strongly in the hand or through the wand during use.
Imbalance in Rotating Components
Symptom
Vacuum does not stand securely in the wall mount or falls off easily
Docking / Mounting Misalignment
Symptom
Vacuum emits a burning smell or visible smoke during use.
Electrical Overheating / Motor or PCB Failure
Symptom
Vacuum has very weak suction, but the motor sounds like it is running normally.
Airflow Loss / Partial Blockage
Symptom
Vacuum is excessively loud at the floor head, producing rattling or knocking noises when moving over the floor.
Mechanical Wear in Floor Nozzle
Symptom
Vacuum leaves lines of debris behind and does not pick up well from carpets.
Poor Agitation / Brushroll Performance
Symptom
Vacuum makes a loud, high-pitched whine or grinding noise during operation.
Motor Bearing or Fan Damage
Symptom
Vacuum runs but then suddenly stops and all LEDs go dark, then comes back after a short rest
Thermal or Overcurrent Protection Cycling
Symptom
Vacuum runs for only a very short time (1–3 minutes) even after a full charge.
Severely Reduced Runtime
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
The cordless vacuum will not power on; battery LEDs flash once then go dark.
|
Battery Pack Protection Trip / Undervoltage Lockout | View Details |
| E10 |
Vacuum runs only on the lowest power, higher modes trigger an error and shut down.
|
High-Power Current Limit / Motor Drive Fault | View Details |
| E11 |
LEDs indicate a dust bin or filter is not fitted correctly; the vacuum will not start.
|
Bin/Filter Presence Switch Fault | View Details |
| E12 |
Vacuum stops and shows a blockage icon even though filters appear clean.
|
Airflow Sensor Calibration / Fault | View Details |
| E2 |
Vacuum cuts out within a few seconds of starting, battery LEDs show an error pattern or the second LED is flashing.
|
Overcurrent / Motor Overload Protection | View Details |
| E3 |
Vacuum stops and flashes a filter or bin icon, suction is weak, and the unit shuts down after a short time.
|
Airflow Restriction / Filter Blocked Detection | View Details |
| E4 |
Brushroll icon flashing, brush bar will not spin although suction works.
|
Brushroll Motor Fault / Jam Detection | View Details |
| E5 |
Vacuum shuts down and displays an overheat or temperature warning symbol after a few minutes of use.
|
Thermal Cut-Out / Motor Overheating | View Details |
| E6 |
Battery LEDs flash rapidly when trying to charge, the charger LED blinks an error pattern, and the battery will not accept a charge.
|
Battery Charging Fault / BMS Charge Inhibit | View Details |
| E7 |
LED display or indicator shows a sensor error; the vacuum may not start or runs erratically.
|
Internal Sensor Fault (Temperature / Current / Hall Sensor) | View Details |
| E8 |
Vacuum will not switch between power modes, or mode LEDs flash and revert to the default setting.
|
Mode Switch / Trigger Input Fault | View Details |
| E9 |
LED display shows an error when attaching the motorized floor head; suction works but the head is not recognized.
|
Accessory Communication / Power Supply Fault | View Details |
| – |
Accessories (crevice tool, dusting brush) do not stay attached to the wand or handheld unit
|
Accessory Retention / Latch Wear | View Details |
| – |
An unpleasant musty or burnt smell emanates from the exhaust air.
|
Odor Contamination / Overheated Dust | View Details |
| – |
Brushroll does not spin, but there is no error code, and suction is normal.
|
Mechanical Brushroll Drive Failure | View Details |
| – |
Cordless vacuum will not turn on at all; no lights, no response to trigger.
|
Complete Power Loss | View Details |
| – |
Dust escapes from around the bin or filter area during use.
|
Air Leak / Seal Failure | View Details |
| – |
Fine dust appears on furniture or in the air despite regular vacuum use.
|
Reduced Filtration Efficiency | View Details |
| – |
Floor head lights flicker or do not come on, but the brushroll still spins.
|
LED Lighting Circuit Fault in Floor Nozzle | View Details |
| – |
The battery pack is difficult to insert into or remove from the vacuum.
|
Battery Latch / Housing Wear | View Details |
| – |
The charging dock or wall mount does not charge the vacuum when docked.
|
Dock Charging Failure | View Details |
| – |
The trigger feels loose or does not spring back; the vacuum may stay off or on intermittently.
|
Mechanical Trigger / Switch Failure | View Details |
| – |
The vacuum body becomes uncomfortably hot to touch during normal use, even without error codes.
|
Excessive Operating Temperature | View Details |
| – |
The vacuum intermittently cuts out when moving the wand or rotating the floor head.
|
Intermittent Electrical Connection | View Details |
| – |
The vacuum shuts off when tilted to certain angles (e.g., when cleaning high areas).
|
Orientation-Sensitive Connection or Sensor Issue | View Details |
| – |
The vacuum vibrates strongly in the hand or through the wand during use.
|
Imbalance in Rotating Components | View Details |
| – |
Vacuum does not stand securely in the wall mount or falls off easily
|
Docking / Mounting Misalignment | View Details |
| – |
Vacuum emits a burning smell or visible smoke during use.
|
Electrical Overheating / Motor or PCB Failure | View Details |
| – |
Vacuum has very weak suction, but the motor sounds like it is running normally.
|
Airflow Loss / Partial Blockage | View Details |
| – |
Vacuum is excessively loud at the floor head, producing rattling or knocking noises when moving over the floor.
|
Mechanical Wear in Floor Nozzle | View Details |
| – |
Vacuum leaves lines of debris behind and does not pick up well from carpets.
|
Poor Agitation / Brushroll Performance | View Details |
| – |
Vacuum makes a loud, high-pitched whine or grinding noise during operation.
|
Motor Bearing or Fan Damage | View Details |
| – |
Vacuum runs but then suddenly stops and all LEDs go dark, then comes back after a short rest
|
Thermal or Overcurrent Protection Cycling | View Details |
| – |
Vacuum runs for only a very short time (1–3 minutes) even after a full charge.
|
Severely Reduced Runtime | View Details |
No matching codes found
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