The brush roll in the floor nozzle does not spin, but suction is present.

Safety first: Turn OFF the vacuum and detach the nozzle before inspection.

• Step 1 – Clear jams: Remove the brush roll and cut away hair and threads. Ensure it spins freely.
• Step 2 – Check for a belt (if applicable): Some Philips nozzles use a small belt. If visible and broken or loose, replace the belt.
• Step 3 – Inspect wiring: Check the nozzle connector and cable for visible damage.
• Step 4 – Test nozzle: Reassemble and connect the nozzle. Turn the vacuum on and toggle the brush function. If it still does not spin, the brush motor or internal PCB is likely faulty.
• Step 5 – Replace nozzle: Replace the complete motorized floor nozzle assembly.