E20
Cadillac Holster / Dock Sensor Fault

Charger shows E20; the unit may not detect that the connector is holstered or may not lock/unlock properly (if equipped with a holster sensor).

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Possible Causes

Failed magnetic or mechanical holster sensor, Misaligned holster bracket, Broken sensor wiring to control board, Debris obstructing holster mechanism

How to Fix / Troubleshooting

Safety first: Turn OFF the breaker before adjusting the holster or sensor hardware.

Steps to try:

  • Clean holster: Remove dirt, cobwebs, or debris from the holster and sensor area.
  • Check alignment: Ensure the holster bracket is firmly mounted and aligned so that the connector seats fully.
  • Test behavior: With power ON, insert and remove the connector from the holster and observe whether the charger status changes. If E20 remains, the sensor may be faulty.

When to call a technician: A technician can test the holster sensor and replace it or its wiring harness if defective.

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Repair Difficulty

Easy 2/5

Required Part

Cadillac EVSE Holster Sensor / Dock Assembly
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