The charger's front LEDs do not match the status shown in the FLO app (e.g., the app says charging but the LEDs show idle).

Safety first: This is usually not a safety issue, but always verify that cables and connectors are not overheating.

• Power-cycle: Turn OFF the breaker for 2 minutes, then turn it ON, and see if the LEDs resynchronize with the actual status.
• Check app logs: Confirm that charging sessions are actually starting and stopping as expected.
• Technician inspection: A technician can open the unit and verify that the LED harness is properly connected to the main board and that the LEDs themselves are functional.
• Board replacement: If the LED driver section on the main control board has failed, the board may need replacement.