The Wi‑Fi connection from the Ford EV charger to the home network is unstable or fails frequently, making remote control via FordPass unreliable.

Safety first: Network troubleshooting does not require power-off, but opening the charger does.

• 1. Check signal strength: Use a phone near the charger to see Wi‑Fi signal quality. If weak, consider moving the router or adding a Wi‑Fi extender.
• 2. Change Wi‑Fi channel: Log into your router and select a less congested channel to reduce interference.
• 3. Reseat antenna (power OFF): If the charger has an internal or external antenna connection, ensure it is firmly attached.
• 4. Reconnect to network: Forget and re-add the charger to your Wi‑Fi network via FordPass, ensuring correct password and 2.4 GHz compatibility if required.
• 5. Consider wired connection: If supported, use Ethernet for more reliable communication.