Safety: Work on mains circuits only if you are qualified. Always verify absence of voltage before touching conductors.

Check upstream protection: Verify that the dedicated breaker and RCD/RCBO feeding the go-e Charger are ON and not tripped. Reset if necessary.
Measure input voltage: At the charger’s supply terminals, confirm that correct voltage is present. If not, trace back through the installation to find the open circuit.
Inspect internal fuse: With power off, open the charger and locate any internal fuses on the power board. Test continuity and replace with the exact same type and rating if blown.
Look for visible damage: Check for burnt components, cracked PCBs, or strong burnt smell. If present, the power board is likely beyond simple repair and should be replaced.
Board replacement: If input voltage and fuse are good but the unit remains dead, replace the power/control board assembly according to go-e service instructions.

Charger completely dead: no LEDs, no Wi-Fi, no response when breaker is turned on.

Possible Causes