The vehicle will not lock or reports that the charging cable is still connected even after unplugging from Zappi.

Safety first: Do not force the plug; you may damage the socket or cable.

• 1. Inspect plug latch: Check the mechanical latch on the Type 2 plug for damage or debris. Clean and lubricate lightly with a plastic-safe lubricant if needed.
• 2. Check socket latch (if applicable): Some Zappi models have a locking mechanism in the socket. Ensure it retracts fully when unlocking.
• 3. Clean contacts: Gently clean the plug pins with a dry cloth to remove dirt or oxidation.
• 4. Test with another cable: If the issue disappears with a different cable, replace the original cable.
• 5. Vehicle side check: If multiple chargers show the same symptom with your vehicle, the vehicle’s inlet latch or microswitch may be faulty and require dealer service.