Zaptec Mechanical Mounting / Structural Issue

The charger’s enclosure or mounting bracket is loose, vibrating, or rattling when plugging or unplugging the cable.

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Possible Causes

Loose wall anchors or screws, incorrect mounting hardware for wall type, vibration from repeated use loosening fixings

How to Fix / Troubleshooting

Safety first: Turn off power before tightening any screws that might be near live parts.

Steps:

  • External check: Gently test the charger by hand to identify where movement occurs.
  • Tighten fixings: Use appropriate tools to tighten the mounting screws into the wall anchors. Do not overtighten and crack the housing.
  • Upgrade anchors: If the wall material is weak (e.g., drywall), consult the installation manual for suitable anchors or consider relocating to a more solid surface.
  • Technician check: Ensure that internal components are also securely mounted and not contacting the enclosure.
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Repair Difficulty

Easy 2/5

Required Part

Wall Mounting Bracket / Enclosure Screws
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