Water or ice pooling on the freezer floor inside the compartment.

Safety first: Unplug the freezer and remove food to access the bottom area safely.

• Remove ice and water: Use towels and a plastic scraper to remove standing water and ice from the floor of the freezer.
• Defrost the drain: Remove the rear interior panel and gently melt any ice around the drain trough and hole using a hair dryer on a low setting. Do not use sharp tools.
• Flush the drain: Once clear, flush the drain with warm water until it flows freely to the external drain pan.
• Prevent recurrence: Ensure the door closes properly and is not left ajar. Replace any damaged door gaskets or hinges.