E14
Candy
EEPROM / Configuration Memory Error
Freezer shows E14 and may not start after a power outage or brownout.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Corrupted EEPROM on main control board, Power surge damage, Faulty main PCB microcontroller, Incorrect replacement board configuration
How to Fix / Troubleshooting
Safety first: Disconnect the freezer from mains power before handling the control board.
- Perform a hard reset: Leave the freezer unplugged for at least 10–15 minutes to allow the control to fully power down. Plug it back in and see if E14 clears.
- Check for recent events: If E14 appeared after a power cut or lightning storm, surge damage is likely.
- Inspect main PCB: Look for visible damage such as burnt ICs or tracks. If present, the board must be replaced.
- Replace main control board: Install a new Candy-compatible PCB. Some boards may require configuration (jumpers or programming) according to the model; follow service documentation.
- Verify operation: After replacement, power up the freezer and confirm that E14 is gone and all functions (cooling, alarms, display) work correctly.
Warning: EEPROM reprogramming typically requires manufacturer tools; end users should not attempt chip-level repair.
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Repair Difficulty
Professional Required
5/5
Required Part
Main Control Board
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