Freezer runs but does not get cold enough; food is soft or partially thawed.

Safety: Unplug the freezer before cleaning coils or removing panels.

• Check temperature setting: Confirm the control is set to the recommended freezer temperature (around -18°C / 0°F).
• Clean condenser coils: Pull the freezer away from the wall. Remove the rear lower cover if present. Use a soft brush and vacuum to remove dust from the condenser coils and fan area. Ensure there is at least a few inches of clearance around the unit for airflow.
• Inspect interior airflow: Make sure food packages are not blocking air vents on the back or sides inside the cabinet. Leave space between items for cold air circulation.
• Check evaporator fan: Listen for the interior fan when the compressor is running. If silent, see the evaporator fan fault section; a failed fan will cause warm temperatures.
• Frost pattern check: If you can access the evaporator, look for a uniform light frost. A partial frost pattern (only one corner frosted) often indicates a sealed system issue (refrigerant leak or weak compressor) that requires a licensed technician.
• Monitor over 24 hours: After cleaning and adjusting, allow a full day for temperatures to stabilize before judging performance.