Water pooling at the bottom of the freezer compartment or under drawers; ice sheet forming on the floor of the freezer.

Safety: Unplug the freezer before defrosting or using tools inside. Do not use sharp objects to chip ice.

• Access drain area: Remove drawers and the rear inner panel to expose the evaporator and drain trough.
• Clear ice: Use warm (not boiling) water in a squeeze bottle or turkey baster to melt ice in the drain trough and hole. Mop up excess water.
• Check drain tube: From the rear, locate the drain tube leading to the drip tray above the compressor. Ensure it is not kinked or blocked. Flush with warm water if accessible.
• Reassemble and monitor: After clearing, reassemble panels and monitor for recurrence. Persistent leaks may indicate a cracked drain tube, which typically requires professional replacement.