Controller displays 'FLAME OUT' or a similar message, and the grill shuts down mid-cook.

Safety first: Allow the grill to cool before cleaning the burn pot or handling pellets.

• Step 1 – Check pellet level: Open the hopper and verify there are sufficient dry pellets. Refill with fresh, dry pellets if the level is low or empty.
• Step 2 – Clean burn pot: Remove grates and the heat baffle. Vacuum all ash from the burn pot and ensure air holes are clear. Excess ash can smother the flame.
• Step 3 – Inspect pellets: Examine pellets for signs of moisture (swelling, crumbling, sawdust). Discard any damp pellets and clean out the hopper and auger tube.
• Step 4 – Verify fan operation: Start the grill and confirm the combustion fan runs continuously during operation. If airflow is weak or intermittent, inspect and replace the fan as needed.
• Step 5 – Restart properly: After cleaning and refilling, follow the manufacturer’s startup procedure to re-establish a stable fire.