The grill will not power on at all; there are no lights or display.

Safety First: Ensure the grill is switched off before checking power connections.

Steps:

• Check Outlet: Plug another appliance into the same outlet to confirm power. Reset any tripped GFCI or breaker.
• Inspect Power Cord: Examine the Napoleon power cord for cuts, burns, or crushed sections. Replace if damaged.
• Verify Cord Connection: Ensure the cord is fully inserted into the grill’s inlet and any strain relief is intact.
• Internal Fuse: If comfortable and as per the manual, remove the control panel and inspect the control board fuse. Replace only with the same type and rating.

Warning: If fuses blow repeatedly, do not continue replacing them. A short circuit exists and must be diagnosed by a technician.