Pellets ignite but the grill quickly goes out and displays a low temperature or shuts down.

Safety first: Unplug the grill and allow it to cool. Wear a dust mask and eye protection when cleaning ash.

Steps to improve combustion:

• Clean firepot: Remove grates, drip tray, and heat baffle. Vacuum all ash from the firepot and surrounding area.
• Check fan operation: With components removed, plug in and start the grill. Confirm the combustion fan runs and blows air into the firepot.
• Inspect exhaust: Ensure the chimney cap is not fully closed and that the chimney and any side vents are free of grease and soot buildup.
• Replace weak fan: If the fan spins slowly, makes grinding noises, or fails to start reliably, replace the combustion fan motor assembly.
• Reassemble and test: After cleaning and any part replacement, reassemble the grill and run a startup to verify stable combustion.