JennAir
User Interface Control Failure
The display panel buttons are unresponsive or erratic; temperatures cannot be adjusted.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Control panel is locked, Moisture in the UI, Failed user interface board, Loose ribbon cable
How to Fix / Troubleshooting
Safety first: Unplug the refrigerator before removing the control panel. Avoid static discharge to electronic boards.
- Check control lock: Many models have a Control Lock feature. Press and hold the lock button for 3 to 5 seconds to unlock it.
- Dry moisture: If the dispenser area is wet, dry it thoroughly and allow several hours for any internal moisture to evaporate.
- Inspect connections: Remove the UI panel and check the ribbon cable and connectors. Reseat them firmly.
- Replace UI board: If the buttons remain unresponsive, replace the user interface control board.
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Video Guide
Repair Difficulty
Medium
3/5
Required Part
User Interface Control Board
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