How to Fix / Troubleshooting

Safety: Unplug the refrigerator before removing interior panels.

Step 1 – Check air vents: Ensure that food items are not blocking the vents at the back or sides of the refrigerator compartment.
Step 2 – Listen for fan: Press the door switch and listen for the evaporator fan. If it is silent, the fan motor may be faulty.
Step 3 – Inspect damper: Locate the air damper (often at the top or side of the fresh food compartment). Check if it opens and closes when the temperature is adjusted. A damper that is stuck closed will keep the refrigerator warm.
Step 4 – Defrost blockage: If you suspect ice is blocking the air passages, power off the unit, leave the doors open for several hours to fully defrost, and then restart it.
Step 5 – Replace parts: If the damper assembly or evaporator fan motor is defective, replace it with a Panasonic-specific part.

The freezer is cold but the refrigerator section is warm; food is spoiling in the fresh food compartment.

Possible Causes