Freezer is cold but ice cream is soft and refrigerator section is warmer than normal.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the refrigerator before removing interior panels.
Airflow checks:
- Inspect vents between freezer and refrigerator for blockage by food items.
- Listen for the evaporator fan when the door switch is pressed; if silent, the fan may be bad.
Defrost and inspect:
- If you see frost on the back freezer wall, unplug the unit and allow it to fully defrost.
- Remove the freezer rear panel and check the fan and air channels for ice buildup.
Repair: Replace a failed evaporator fan motor or damaged air damper assembly. Reassemble and ensure vents remain clear of food packages.
Repair Difficulty
Required Part
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