Robot vacuum frequently gets stuck on thresholds, rugs, or cables.

Safety first: Turn OFF the robot before freeing it.

• Prepare environment: Use cable clips or covers to secure loose wires. Remove or tape down lightweight rugs with long fringes.
• Clean wheel treads: Wipe the drive wheels with a damp cloth to remove dust and improve traction.
• Check for debris under chassis: Remove any buildup that reduces ground clearance.
• Use no‑go zones (if supported): In the Hoover app, set virtual barriers around problem areas.
• If still getting stuck: Consider replacing worn drive wheel assemblies to restore traction and climbing ability.