Miele Mobility / Clearance Issue

Robot vacuum gets stuck frequently on thresholds, rugs, or under furniture, even in areas it previously navigated.

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Possible Causes

Worn drive wheels reducing clearance, Weak drive motors, Changed home layout (new rugs or cables), Debris in wheel suspension

How to Fix / Troubleshooting

Safety first: Turn the robot OFF before freeing it from obstacles.

Steps:

  • 1. Inspect wheels and suspension: Turn the robot over and check that both drive wheels move up and down freely and are free of debris.
  • 2. Remove problem obstacles: Secure loose cables, tuck rug edges under, or use boundary markers to block areas where the robot consistently gets stuck.
  • 3. Check wheel tread: Inspect the rubber on the drive wheels. If it is smooth or cracked, traction is reduced and the wheel modules may need replacement.

When to call a technician: If the robot struggles on flat surfaces or cannot climb small thresholds it used to handle, the drive motors or wheel assemblies may be worn and should be inspected by a technician.

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Repair Difficulty

Easy 2/5

Required Part

Drive Wheel Assembly
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