OKP
OKP Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning, and the app/display shows an E1 error.
Main Brush Motor Overload / Stall
E10
Robot vacuum displays E10 and moves erratically or spins in circles.
Gyroscope / IMU Calibration Error
E11
Robot vacuum shows E11 and cannot connect or stay connected to Wi-Fi.
Wi-Fi Module / Communication Error
E12
Robot vacuum shows E12 and stops when the mopping kit is attached.
Water Tank / Mopping Module Detection Error
E13
Robot vacuum shows E13 and stops near walls or furniture.
Wall / Edge IR Sensor Error
E14
Robot vacuum shows E14 and does not respond to remote or app commands
Remote Control / IR Receiver Error
E15
Robot vacuum shows E15 and shuts down unexpectedly during cleaning
Overtemperature Protection Triggered
E16
Robot vacuum shows E16 and cannot return to dock automatically
Navigation / Mapping Data Error
E17
Robot vacuum shows E17 and will not charge even when on dock
Charging Circuit / Overcurrent Error
E18
Robot vacuum shows E18 and cannot start due to wheel height error
Wheel Suspension Sensor / Height Error
E19
Robot vacuum shows E19 and cannot detect or control suction level
Suction Pressure / Airflow Sensor Error
E2
Robot vacuum stops shortly after starting and shows an E2 error.
Side Brush Motor Overload / Stall
E20
Robot vacuum shows E20 and cannot start due to internal communication error
Main Board / Motor Driver Communication Fault
E3
Robot vacuum beeps and shows an E3 error, and will not move from its starting position.
Drive Wheel Motor Error / Wheel Stuck
E4
Robot vacuum reports E4 and stops near edges or obstacles.
Bumper / Collision Sensor Stuck
E5
Robot vacuum shows E5 and suction is weak or stops.
Fan / Suction Motor Overload
E6
Robot vacuum displays E6 and refuses to start cleaning.
Cliff / Anti-Drop Sensor Error
E7
Robot vacuum shows E7 and cannot find or leave the charging dock properly.
Charging Contact / Docking Sensor Error
E8
Robot vacuum reports E8 and stops with a dust bin icon or message.
Dust Bin Not Detected / Bin Sensor Error
E9
Robot vacuum shows E9 and does not respond to start commands.
Battery Protection / Low Voltage Lockout
Symptom
Robot vacuum does not turn on at all; no lights or sounds.
No Power / Dead Robot
Symptom
Robot vacuum drips water from the tank when not in use.
Water Tank Leakage
Symptom
Robot vacuum frequently fails to return to the charging dock and dies on the floor.
Dock Localization / Homing Failure
Symptom
Robot vacuum frequently gets stuck on thresholds, rugs, or cords.
Mobility / Obstacle Negotiation Issue
Symptom
Robot vacuum is unusually hot to the touch after a short cleaning cycle.
Thermal Management Problem
Symptom
Robot vacuum is very loud or makes grinding noises during operation
Mechanical Drive or Brush Noise
Symptom
Robot vacuum leaves clumps of hair and debris behind the main brush area
Main Brush Not Agitating Properly
Symptom
Robot vacuum leaves dirty streaks or dust lines along walls and corners.
Edge Cleaning Inefficiency
Symptom
Robot vacuum leaves fine dust in the air or triggers allergies more than before.
Ineffective Filtration / Filter Bypass
Symptom
Robot vacuum leaves visible streaks or wet patches when mopping.
Uneven Water Distribution / Mop Pad Issue
Symptom
Robot vacuum often stops in the middle of the room with no error code and all lights on.
Software Hang / Firmware Instability
Symptom
Robot vacuum powers on but will not start cleaning when the Start button is pressed.
User Interface / Button Input Failure
Symptom
Robot vacuum repeatedly avoids certain areas or rooms without virtual walls set.
False Obstacle / No-Go Detection
Symptom
Robot vacuum runs but has very weak suction and leaves debris behind
Restricted Airflow / Clogged Filtration
Symptom
Robot vacuum runs for only a few minutes, then returns to dock or shuts off.
Battery Capacity Degradation
Symptom
Robot vacuum smells like burning plastic or hot electronics during use.
Overheating Component / Electrical Stress
Symptom
Robot vacuum sometimes shocks you slightly when you touch it after running.
Static Electricity Buildup
Symptom
Robot vacuum spins in place or moves in tight circles without showing an error code.
Directional Control / Wheel Speed Imbalance
Symptom
Robot vacuum’s clock, schedule, or Wi-Fi settings reset frequently.
Non-Volatile Memory / Backup Power Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning, and the app/display shows an E1 error.
|
Main Brush Motor Overload / Stall | View Details |
| E10 |
Robot vacuum displays E10 and moves erratically or spins in circles.
|
Gyroscope / IMU Calibration Error | View Details |
| E11 |
Robot vacuum shows E11 and cannot connect or stay connected to Wi-Fi.
|
Wi-Fi Module / Communication Error | View Details |
| E12 |
Robot vacuum shows E12 and stops when the mopping kit is attached.
|
Water Tank / Mopping Module Detection Error | View Details |
| E13 |
Robot vacuum shows E13 and stops near walls or furniture.
|
Wall / Edge IR Sensor Error | View Details |
| E14 |
Robot vacuum shows E14 and does not respond to remote or app commands
|
Remote Control / IR Receiver Error | View Details |
| E15 |
Robot vacuum shows E15 and shuts down unexpectedly during cleaning
|
Overtemperature Protection Triggered | View Details |
| E16 |
Robot vacuum shows E16 and cannot return to dock automatically
|
Navigation / Mapping Data Error | View Details |
| E17 |
Robot vacuum shows E17 and will not charge even when on dock
|
Charging Circuit / Overcurrent Error | View Details |
| E18 |
Robot vacuum shows E18 and cannot start due to wheel height error
|
Wheel Suspension Sensor / Height Error | View Details |
| E19 |
Robot vacuum shows E19 and cannot detect or control suction level
|
Suction Pressure / Airflow Sensor Error | View Details |
| E2 |
Robot vacuum stops shortly after starting and shows an E2 error.
|
Side Brush Motor Overload / Stall | View Details |
| E20 |
Robot vacuum shows E20 and cannot start due to internal communication error
|
Main Board / Motor Driver Communication Fault | View Details |
| E3 |
Robot vacuum beeps and shows an E3 error, and will not move from its starting position.
|
Drive Wheel Motor Error / Wheel Stuck | View Details |
| E4 |
Robot vacuum reports E4 and stops near edges or obstacles.
|
Bumper / Collision Sensor Stuck | View Details |
| E5 |
Robot vacuum shows E5 and suction is weak or stops.
|
Fan / Suction Motor Overload | View Details |
| E6 |
Robot vacuum displays E6 and refuses to start cleaning.
|
Cliff / Anti-Drop Sensor Error | View Details |
| E7 |
Robot vacuum shows E7 and cannot find or leave the charging dock properly.
|
Charging Contact / Docking Sensor Error | View Details |
| E8 |
Robot vacuum reports E8 and stops with a dust bin icon or message.
|
Dust Bin Not Detected / Bin Sensor Error | View Details |
| E9 |
Robot vacuum shows E9 and does not respond to start commands.
|
Battery Protection / Low Voltage Lockout | View Details |
| – |
Robot vacuum does not turn on at all; no lights or sounds.
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum drips water from the tank when not in use.
|
Water Tank Leakage | View Details |
| – |
Robot vacuum frequently fails to return to the charging dock and dies on the floor.
|
Dock Localization / Homing Failure | View Details |
| – |
Robot vacuum frequently gets stuck on thresholds, rugs, or cords.
|
Mobility / Obstacle Negotiation Issue | View Details |
| – |
Robot vacuum is unusually hot to the touch after a short cleaning cycle.
|
Thermal Management Problem | View Details |
| – |
Robot vacuum is very loud or makes grinding noises during operation
|
Mechanical Drive or Brush Noise | View Details |
| – |
Robot vacuum leaves clumps of hair and debris behind the main brush area
|
Main Brush Not Agitating Properly | View Details |
| – |
Robot vacuum leaves dirty streaks or dust lines along walls and corners.
|
Edge Cleaning Inefficiency | View Details |
| – |
Robot vacuum leaves fine dust in the air or triggers allergies more than before.
|
Ineffective Filtration / Filter Bypass | View Details |
| – |
Robot vacuum leaves visible streaks or wet patches when mopping.
|
Uneven Water Distribution / Mop Pad Issue | View Details |
| – |
Robot vacuum often stops in the middle of the room with no error code and all lights on.
|
Software Hang / Firmware Instability | View Details |
| – |
Robot vacuum powers on but will not start cleaning when the Start button is pressed.
|
User Interface / Button Input Failure | View Details |
| – |
Robot vacuum repeatedly avoids certain areas or rooms without virtual walls set.
|
False Obstacle / No-Go Detection | View Details |
| – |
Robot vacuum runs but has very weak suction and leaves debris behind
|
Restricted Airflow / Clogged Filtration | View Details |
| – |
Robot vacuum runs for only a few minutes, then returns to dock or shuts off.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum smells like burning plastic or hot electronics during use.
|
Overheating Component / Electrical Stress | View Details |
| – |
Robot vacuum sometimes shocks you slightly when you touch it after running.
|
Static Electricity Buildup | View Details |
| – |
Robot vacuum spins in place or moves in tight circles without showing an error code.
|
Directional Control / Wheel Speed Imbalance | View Details |
| – |
Robot vacuum’s clock, schedule, or Wi-Fi settings reset frequently.
|
Non-Volatile Memory / Backup Power Issue | View Details |
No matching codes found
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