Philips
Unexpected Power Reset / Firmware Crash
Robot vacuum randomly reboots during cleaning; lights go off and then back on.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose battery connection, Overcurrent from jammed motor, Firmware instability, Failing main PCB
How to Fix / Troubleshooting
Safety first: Turn OFF the robot and remove it from the dock.
- Inspect for jams: Check main brush, side brush, and wheels for obstructions that could cause overcurrent.
- Check battery seating: If accessible, ensure the battery pack is firmly connected and not moving inside its compartment.
- Factory reset and update: Perform a factory reset and then update firmware via the Philips app.
- Test operation: Run a full cleaning cycle and monitor for reboots.
- Service if unresolved: Persistent random reboots usually indicate a failing main PCB or power regulation circuit that needs professional repair.
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Repair Difficulty
Hard
4/5
Required Part
Main Control Board
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