Ultenic
Dock Homing / Navigation Failure
Robot vacuum does not return to the charging dock at the end of a cleaning cycle.
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Possible Causes
Dock placed in a poor location, IR signal blocked, Corrupted map data, Dirty front sensors
How to Fix / Troubleshooting
Safety first: Keep the area around the charging dock clear.
- Reposition dock: Place the charging dock against a wall with open space around it, and avoid corners or placing it behind furniture.
- Clean sensors: Wipe the robot's front IR sensors and camera with a soft, clean cloth.
- Map reset: If the robot repeatedly fails to dock, delete the map in the app and allow it to remap your home.
- Manual docking test: Place the robot 1–2 meters in front of the dock and press the Home button to see if it can dock reliably.
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Repair Difficulty
Very Easy
1/5
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