GE Profile User Interface Keypad Failure

Washer-dryer combo buttons are unresponsive or some keys do not work.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed UI board, Moisture in control panel, Damaged ribbon cable, Worn membrane switches

How to Fix / Troubleshooting

Safety first: Always unplug the unit before removing the control panel.

  • Power reset: Unplug the unit for a few minutes, then plug it back in and test.
  • Inspect for moisture: Remove the control panel and check for any condensation or spills. Dry thoroughly.
  • Check ribbon cable: Reseat the ribbon cable connecting the user interface (UI) board and the main control board.
  • Replace UI board: If specific buttons remain unresponsive, replace the user interface board.
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Repair Difficulty

Medium 3/5

Required Part

User Interface Board
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