Washer fills with water but will not agitate; clothes remain still during wash portion of cycle.

Safety: Unplug the washer and drain water before tipping or accessing the bottom.

• Listen for motor: During wash, listen for motor humming. If the motor runs but the agitator does not move, suspect a mechanical disconnect.
• Check belt (if equipped): Remove rear or bottom panel and inspect the drive belt. Replace if broken, loose, or glazed.
• Inspect agitator (top-load):
  • Try to turn the agitator by hand. If it spins freely without resistance, the agitator dogs or splines may be worn.
  • Remove the agitator cap and bolt, pull the agitator, and replace the agitator dogs or the entire agitator as needed.
• Check shift actuator (top-load high-efficiency): Ensure the actuator properly shifts between agitate and spin. Replace if not moving or if F7E5 was previously seen.
• Test motor: If the motor does not run at all, test and replace the drive motor as needed.