Washer does not drain water; cycle stops with water left in the drum and E03 displayed.

Safety first: Unplug the washer. Water may spill when opening the filter; keep towels and a shallow tray ready.

• Step 1 – Access and clean the pump filter:
  • Locate the service flap at the bottom front of the Arctic washer.
  • Place a tray and towels under the flap, then open it.
  • Slowly unscrew the pump filter cap to let water drain gradually.
  • Remove the filter and clean out coins, lint, buttons, and other debris.
  • Reach into the pump cavity and feel for obstructions around the impeller.
• Step 2 – Check the drain hose:
  • Inspect the external drain hose for kinks, crushing, or freezing (in cold environments).
  • Detach the hose from the standpipe or sink and flush it with water to clear blockages.
• Step 3 – Test the drain pump:
  • With the filter removed, gently spin the pump impeller with your finger; it should turn freely with slight resistance.
  • If it is jammed or very loose, the pump may be damaged.
  • Reinstall the filter, plug in the washer, and run a drain/spin program. Listen for the pump humming.
  • If the pump is silent or only hums without pumping, it likely needs replacement.
• Step 4 – Replace the drain pump (intermediate):
  • Unplug the washer and lay it back slightly (protect the floor).
  • Remove the bottom panel or rear panel (model dependent) to access the pump assembly.
  • Disconnect the wiring connector and hose clamps, then remove the pump.
  • Install the new Arctic-compatible drain pump, reconnect hoses and wiring, and reassemble panels.
• If E03 persists after pump replacement, wiring or control board faults should be checked by a technician.