E10
Arctic
Door Unlock Fault
Washer fails to start or stops with E10; often related to door locking or unlocking issues at the end of the cycle.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Stuck door lock mechanism, Broken door handle or latch, Faulty door lock solenoid, Control board not releasing lock signal
How to Fix / Troubleshooting
Safety first: Unplug the washer. If there is water in the drum, drain it via the pump filter before forcing the door.
- Step 1 – Emergency door release:
- Access the emergency release (often a pull cord near the pump filter behind the lower flap).
- Pull gently to mechanically unlock the door.
- Step 2 – Inspect door handle and latch:
- Check the handle for cracks or looseness.
- Inspect the latch hook for damage or misalignment.
- Replace damaged handle or latch components.
- Step 3 – Check door lock assembly:
- Remove the front gasket retaining spring and peel back the seal.
- Unscrew and remove the door lock assembly.
- Inspect for mechanical jamming or burning.
- Replace the lock if it is stiff, burnt, or cracked.
- Step 4 – Test operation:
- Reassemble, plug in the washer, and run a rinse/spin cycle to verify that the door locks and unlocks correctly.
- If E10 persists, the control board may not be sending the correct signal; professional diagnosis is recommended.
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Repair Difficulty
Medium
3/5
Required Part
Door Lock Assembly
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