How to Fix / Troubleshooting

Safety first: Unplug the washer before removing the control panel.

Step 1 – Check for child lock:
- Consult the Arctic user manual to ensure E15 is not indicating an active child lock or key lock function.
- Try the documented key combination to disable the lock.
Step 2 – Inspect control panel:
- Remove the top cover and the screws securing the control fascia.
- Gently pull the panel forward and inspect for moisture, detergent residue, or corrosion.
- Dry the area thoroughly if damp and clean with a soft cloth.
Step 3 – Check ribbon cable:
- Ensure the ribbon cable between the user interface PCB and main board is fully inserted and not damaged.
Step 4 – Button test:
- With the panel accessible, press each button to feel for sticking or lack of click.
- If buttons are physically stuck or the PCB is damaged, replace the control panel assembly.
If E15 remains after these steps, the user interface PCB or main control board may require replacement by a technician.

Washer displays E15 and may not respond to button presses; some functions may be locked.

Possible Causes