Washer shows E16 and may not spin or may stop with an unbalanced load warning.

Safety first: Unplug the washer before inspecting internal suspension components.

• Step 1 – Rebalance the load:
  • Open the door and redistribute laundry evenly around the drum.
  • Remove very heavy single items (e.g., one large blanket) and wash with additional items to balance.
  • Restart a spin cycle.
• Step 2 – Check machine leveling:
  • Ensure the Arctic washer is level front-to-back and side-to-side using a spirit level.
  • Adjust the feet and lock the nuts to prevent movement.
• Step 3 – Inspect suspension (advanced):
  • Remove the rear or side panel.
  • Check the suspension springs at the top of the tub for stretching or breakage.
  • Inspect the shock absorbers at the bottom for oil leakage or looseness.
  • Replace worn springs or shocks with Arctic-compatible parts.
• If E16 continues with normal loads and good suspension, the unbalance detection algorithm or sensor on the control board may be faulty; professional service is advised.