Washer leaves gray or black marks on clothes after washing.

Safety first: Unplug the washer before internal inspection.

• Step 1 – Inspect door seal:
  • Look for black, greasy residue on the gasket.
  • Clean thoroughly with a degreasing cleaner.
• Step 2 – Check for bearing failure:
  • If there is also loud rumbling, bearings may be leaking grease into the drum; see bearing failure scenario.
• Step 3 – Run cleaning cycles:
  • Perform a high-temperature maintenance wash with a machine cleaner.
• Step 4 – Reduce softener use:
  • Use the recommended amount and consider using less or switching to dryer sheets if applicable.
• If marks persist and bearings are noisy, bearing and seal replacement or tub assembly replacement may be required.