Arctic User Interface / Program Selection Fault

Washer powers on but will not start any program; Start/Pause button does nothing and no error code is shown.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck Start/Pause button, Faulty control panel PCB, Door not properly closed, Child lock function active

How to Fix / Troubleshooting

Safety first: Unplug the washer before removing the control panel.

  • Step 1 – Check door and lock:
    • Ensure the door is firmly closed until you hear a click.
    • Look for obstructions on the door seal or latch.
  • Step 2 – Verify child lock:
    • Consult the Arctic manual for the child lock/key lock function.
    • Use the specified button combination to disable it.
  • Step 3 – Reset the machine:
    • Unplug for 5 minutes, then plug back in and try selecting a simple program.
  • Step 4 – Inspect control panel (advanced):
    • Remove the top cover and control fascia.
    • Check for moisture or corrosion on the user interface PCB.
    • If buttons are physically stuck or the PCB is damaged, replace the control panel assembly.
  • If the washer still will not start, the main control board or communication between boards may be faulty; contact an Arctic service center.
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Repair Difficulty

Medium 3/5

Required Part

Control Panel PCB
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