Washer produces a loud banging or knocking noise during spin, especially with heavy loads.

Safety first: Unplug the washer before accessing internal components.

• Step 1 – Check leveling:
  • Use a spirit level to ensure the washer is level.
  • Adjust the feet and lock them in place.
• Step 2 – Inspect shocks and springs:
  • Remove the rear or side panel.
  • Visually inspect the shock absorbers for oil leakage or broken mounts.
  • Check the top suspension springs for stretching or damage.
• Step 3 – Test tub movement:
  • Push down on the drum from the front; it should rebound smoothly without excessive bouncing.
  • Excessive bouncing indicates worn shocks.
• Step 4 – Replace worn parts:
  • Unbolt and replace shock absorbers in pairs with Arctic-compatible parts.
  • Replace any damaged springs and ensure they are correctly seated.
• Step 5 – Check counterweights:
  • Inspect concrete or cast-iron weights for cracks or loose bolts; tighten or replace as needed.
• Test with a spin cycle to confirm noise reduction.