Candy
Drum Drive Failure
Washer fills and drains but drum does not turn at all during wash or spin.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt, Faulty motor, Loose motor connector, Failed motor control on PCB
How to Fix / Troubleshooting
Safety: Unplug the washer before removing the rear panel.
- Check belt: Remove the rear panel and inspect the drive belt between the motor and drum pulley. Refit if slipped off; replace if snapped or badly worn.
- Spin drum by hand: If the drum is stiff or seized, suspect bearing or tub issues.
- Inspect motor wiring: Ensure the motor plug is fully seated and wiring is intact.
- Further diagnosis: If the belt and wiring are fine, the motor or PCB may be faulty and should be tested with a multimeter by a technician.
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Repair Difficulty
Medium
3/5
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