Candy
Excessive Vibration / Suspension Fault
Washer makes loud banging or knocking noises and moves around during spin.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Transit bolts not removed, Worn shock absorbers, Broken suspension springs, Unlevel installation
How to Fix / Troubleshooting
Safety: Stop the machine and wait for the drum to stop before moving it.
- Check transit bolts: For recently installed Candy washers, ensure all shipping bolts at the rear have been removed according to the installation manual.
- Level the machine: Adjust the feet so the washer is stable and does not rock.
- Inspect suspension: From underneath or via rear access, check shock absorbers for oil leaks or looseness and springs for breakage. Replace worn components in pairs.
- Load correctly: Avoid single heavy items; mix large and small garments to balance the load.
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Repair Difficulty
Medium
3/5
Required Part
Shock Absorber
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