Washer shows E5 and will not drain or takes a very long time to drain; water remains in drum.

Safety first: Unplug the washer. Have towels and a shallow pan ready; water will spill when opening the filter or hose.

• Check drain hose: Ensure the drain hose at the back is not kinked, crushed, or inserted too far into the standpipe (which can cause siphoning issues).
• Clean pump filter: On many Comfee front-load models, there is an access door at the bottom front. Open it, place a pan under the filter cap, and slowly unscrew the cap to let water drain. Remove lint, coins, and debris from the filter and housing.
• Inspect pump impeller: With the filter removed, look inside at the plastic impeller. Make sure it spins freely and is not jammed by small objects.
• Reassemble and test: Reinstall the filter cap securely, close the access door, and run a drain/spin cycle. If E5 returns and you hear no pump noise, the pump motor may be faulty.
• Advanced replacement: Access the drain pump from the bottom or rear of the washer. Disconnect the wiring connector and hose clamps, remove the pump assembly, and install a new OEM Comfee-compatible drain pump.