Dawlance
Excessive Vibration / Suspension Failure
The washer makes a loud banging or knocking noise during the spin cycle; the machine may move across the floor.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Unbalanced load, Worn shock absorbers (front-load), Broken suspension rods (top-load), Shipping bolts not removed on new installation
How to Fix / Troubleshooting
Safety first: Press the power button to stop the cycle if the machine is violently shaking, then unplug the appliance.
- Redistribute or reduce load: Open the door or lid, rearrange clothes, and remove heavy items if necessary. Run the spin cycle again.
- Check leveling: Adjust the leveling feet so the washer is stable and does not rock.
- Verify shipping bolts: On newly installed Dawlance front-loaders, ensure all rear shipping bolts have been removed according to the installation manual.
- Inspect suspension: With the power off, remove panels and check the shocks or suspension rods for damage or oil leakage. Replace worn components.
Persistent severe vibration after these steps should be evaluated by a Dawlance technician.
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Repair Difficulty
Medium
3/5
Required Part
Shock Absorber Set
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