Defy Agitator Drive or Transmission Fault (Top Loader)

Top-load Defy washer agitator does not move during wash, but spin works

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Worn agitator splines, Broken agitator coupler, Faulty gearbox/transmission, Loose drive shaft

Safety first: Unplug the washer before working inside the drum.

Check agitator: Try to rotate the agitator by hand. Excessive free play or spinning without moving the shaft suggests worn splines or coupler.
Remove agitator (advanced): Pop off the agitator cap and remove the central bolt. Lift the agitator off and inspect the coupler and splines.
Replace worn parts: Fit a new agitator or coupler if the plastic is stripped.

Transmission or gearbox faults require specialist repair.

Hard 4/5

Agitator Coupler

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