Defy User Interface Keypad Failure

Washer displays lights but buttons or knob do not respond

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Faulty touch panel or membrane switch, Moisture ingress into control fascia, Loose ribbon cable to main board, Control board input failure

Safety first: Unplug the washer before removing the control panel.

Power reset: Disconnect power for 10 minutes, then reconnect and test.
Dry panel: If the panel is damp from cleaning or steam, allow it to dry completely.
Inspect ribbon cable (advanced): Remove the fascia and reseat the ribbon cable between the keypad and control board.

If only some buttons fail consistently, the keypad assembly likely needs replacement.

Hard 4/5

Control Panel / Keypad

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