How to Fix / Troubleshooting

Safety first: Unplug the washer. Do not place hands inside the drum while it is moving.

Check load: Ensure the drum is not overloaded and that heavy items (e.g., towels) are evenly distributed. Run a spin with fewer items.
Inspect shocks: Remove the rear or front panel to access the bottom of the tub. Check the shock absorbers for oil leakage, broken mounts, or excessive play. Replace both shocks if worn.
Check springs and counterweights: Inspect the top suspension springs and concrete counterweights bolted to the tub. Tighten loose bolts and replace broken springs.
Level the washer: Adjust the feet so the washer is stable and does not rock. Use a spirit level on the top panel.

Washer makes loud banging or knocking noises during spin.

Possible Causes