Washer will not drain; water remains in drum; F05 displayed; door may stay locked and pump may hum or be silent.

Safety first: Unplug the washer. Keep towels and a shallow tray ready for water spillage.

F05 is one of the most common Hotpoint errors and usually relates to drainage.

• Clean the pump filter: Locate the pump filter flap at the bottom front. Place a tray underneath. Slowly unscrew the filter cap to let water drain. Remove the filter and clear any coins, lint, buttons, or debris. Check inside the pump housing for obstructions.
• Check pump impeller: With the filter removed, gently spin the impeller with your finger. It should turn freely with slight resistance. If jammed or loose on the shaft, the pump may need replacement.
• Inspect drain hose: Check the external drain hose for kinks or blockages. Detach from the standpipe or sink trap and flush through with water.
• Check standpipe/sink trap: Ensure the household drain is not blocked, as this can cause back-pressure and F05.
• Electrical test (for competent users): With the machine unplugged, access the pump from the rear or bottom. Check the pump wiring connector is secure. If you have a multimeter, measure pump coil resistance (typically 150–300 Ω). If open circuit, replace the pump.
• Reassemble and test: Refit the filter securely, ensure no leaks, restore power, and run a drain or spin program.

Warning: Never run the machine with the filter removed; this can cause flooding and damage.