F13
Inglis Dispenser or Door Lock Error (model-dependent)

Washer displays F13 and may not lock or unlock the door; cycle will not start or end properly.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed door lock assembly, broken door latch, wiring issue to door lock, dispenser motor jam (on some models)

How to Fix / Troubleshooting

Safety First: Unplug the washer. Do not force the door open with tools that can damage the seal or glass.

Step-by-step checks (door lock related):

  • 1. Listen for lock: When starting a cycle (before unplugging), note if you hear the door lock click. No click suggests a lock or control issue.
  • 2. Access door lock: Remove the front panel or the door boot clamp to reach the door lock assembly on the side of the front panel.
  • 3. Inspect latch and strike: Check the plastic door strike on the door and the lock opening for cracks or misalignment. Replace broken parts.
  • 4. Test wiring: Ensure the harness to the door lock is firmly connected and not pinched or broken.
  • 5. Replace door lock assembly: Remove mounting screws, disconnect the harness, and install the new lock. Refit the door boot and clamp carefully to avoid leaks.

Dispenser-related F13 (if indicated in tech sheet): Inspect the dispenser motor and linkage for jams, clean detergent buildup, and verify motor operation. Replace the dispenser motor assembly if seized.

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Repair Difficulty

Medium 3/5

Required Part

Door Lock Assembly
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