Washer fills with water but will not agitate or tumble; drum does not move during wash.

Safety First: Unplug the washer before accessing the motor or belt. Water in the tub should be drained if possible.

Step-by-step checks:

• 1. Listen for motor: During wash, listen for a humming motor. A hum with no movement suggests a jammed motor or broken coupler/belt.
• 2. Check lid/door switch (top-load): If the washer will not agitate with the lid closed, test the lid switch for continuity. Replace if faulty.
• 3. Inspect belt (front-load/belt-drive): Remove the rear panel and check if the belt is off or broken. Replace with the correct Inglis belt if damaged.
• 4. Check motor coupler (direct-drive top-load): Tilt the washer back, remove the pump and motor, and inspect the plastic/rubber coupler between motor and transmission. Replace if cracked or stripped.
• 5. Test motor: If belt/coupler and switch are good, test motor windings for continuity. Replace the drive motor if open or seized.