Insignia User Interface Keypad Failure

Control panel buttons on the washer are unresponsive or respond intermittently.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Moisture intrusion into control panel, Worn or damaged touchpad, Loose ribbon cable to main board, Faulty user interface PCB

Safety first: Unplug the washer before opening the control console.

Dry the panel: If the Insignia control panel has been exposed to steam or spills, allow it to dry thoroughly.
Reset power: Plug back in and test buttons. If still unresponsive, proceed to internal inspection.
Inspect ribbon cable: Remove the console cover and reseat the ribbon cable between the UI and main board.
Replace UI board: If specific buttons never work or the panel is erratic, replace the user interface board or touchpad assembly.

Medium 3/5

User Interface Control Board

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